Privacy Policy

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#SpazaConnect is a product of Siyakha Consulting (Pty) Ltd, registration 2002/006365/07, hereinafter referred to as “Siyakha”. Siyakha (hereinafter to include “us”, ‘we’, or ‘our’) respects your privacy and the protection of your personal information is important to us. We are committed to ensuring the security and protection of the personal information that we process and to provide a compliant and consistent approach to data protection, in accordance with the requirements of the Protection of Personal Information Act (“POPI”).

 

1. This Privacy Statement describes how we collect, use, disclose and protect your personal information, and your rights in this regard, specifically in relation to the website we operate, and any Applications which we may partially or wholly develop, manage, or offer (the “Apps”).

 

2. By using the Site and/or Apps, you consent to the collection, usage, processing, and storage of personal information in accordance with this Privacy Statement and/or in compliance with the law.

 

3. Your personal information that is collected by the Site and/or Apps may be used for the following purposes:

 

• 3.1. To register you for inclusion in our service and/or Apps; to fulfil your requests; to investigate and/or address your queries/correspondence; to contact you to obtain or provide information with respect to transactions; to process transactions; to verify the accuracy of our records; or to contact you regarding customer satisfaction surveys;
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• 3.2. To contact you regarding newsletters, new features, special offers, promotional competitions, goods or services, or any other products offered by us, our affiliates or our partners;
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• For record-keeping purposes;
• The fulfilment of any contractual or legal obligation;
• The pursuit of any contractual or legal right;
• To improve our services, and your experience on our Site and/or Apps, for example, by processing technical information such as your browser version and operating system;
• To provide us with a better understanding of our target market, for example, processing information gathered through cookies and code;
• For the purposes of research and statistics to assist in business operations;
• Some voluntarily provided personally identifiable information may be captured for a specific, clearly-defined/obvious purpose, and processed in accordance with and in furtherance of this purpose;

4. You consent to us disclosing your personal information to the following third parties, for the purposes stated below:

 

• Any applicable third party necessary for the outsourcing of/assistance with any of the abovementioned functions/purposes, or in pursuit of fulfilling the abovementioned functions/purposes or part thereof;
• To our employees and/or third-party service providers who assist us in interacting with you for the ordering, purchase and/or sale and delivery of goods and/or services;
• To law enforcement, government officials, fraud detection agencies or other third parties when we believe, in good faith, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal or unlawful activity, or to investigate violations of the Privacy Policy;
• To our contracted service providers, who assist us with our business operations. These service providers are contractually mandated to only process your information in terms of POPI and for the specified purpose;

5. We take the confidentiality of your personal information seriously, and we will ensure that all of our employees, third-party service providers, divisions, partners, and any other people or

entities, who may have access to your personal information, are bound by confidentiality and POPI compliance agreements in relation to all personal information we share with them.

 

• Whilst we take all reasonable steps to protect your personal information, we cannot accept any liability whatsoever for unauthorised or unlawful disclosures/processing of your personal information, made by/as a result of third parties who are not subject to our control.
• We do not regulate or control third parties, and if you disclose your personal information to a third party, we cannot accept liability whatsoever suffered as a result thereof. You should always read a third party’s privacy policy before sharing your personal information with them.

 

6. You agree to the transfer of your personal information to countries outside of South Africa and/or your country of residence, which have different data protection rules than in South Africa and/or your country, for the purposes of current or potential future business operations or opportunities.

 

7. Our Site and/or Apps do not offer information intended to attract children. We do not knowingly solicit personal information from children under the age of majority.

 

Collection, use, and Retention of Personal Information

 

8. We may collect your information directly from you, or from a range of other sources, in accordance with the law. While using our Site and/or Apps, we may request that you provide us with certain personal information that can be used to contact or identify you. Personal information may include but is not limited to Full names, age, date of birth, ID number, comprehensive contact details, postal and physical addresses, banking details, financial details, credit history, purchasing history, details of income, job title, employer, employment history, company information such as registration and VAT number, registered address and purpose of your business, your location, and your device information.

 

9. Where you provide personal information of someone else to use on the Site and/or the Apps, or in any other manner or on any other platform, you agree that you have obtained the necessary consent of those people/businesses/entities to share that information with us.

 

10. Where possible, we will indicate when the disclosure of information is mandatory as opposed to voluntary.

 

11. Your personal information will be retained in accordance with any agreement between us and POPI, and by continuing to use our Site and/or Apps, and/or by providing us with personal information, you agree that we may retain that information for as long as it is necessary for current or potential future business operations and/or opportunities with you, after which time it will be duly destroyed.

 

Your Rights

 

12. You have the right to:

 

• Request that we confirm whether or not we have records of your personal information, and to request that we provide you with a copy thereof, alternatively, that we correct, update or delete these records. Such requests may be subject to the payment of a legally allowable fee;
• Object to the processing of your personal information;
• Object to automated decision-making and profiling;
• Unsubscribe from direct marketing; and
• Withdraw your consent to process your personal information.
• Your rights in this regard may be exercised by contacting us on support@spazaconnect.co.za

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